Your Privacy Policy Information
Privacy Policy
Last updated: October 11, 2026
This Privacy Policy explains how Lockwood Lodge collects, uses, and protects your personal information when you visit lockwoodlodge.co.uk or contact us regarding our holiday chalet.
1. Information We Collect
We may collect and process the following personal information when you interact with our Website:
Contact Information: Name, email address, telephone number, and any details you provide when filling out an enquiry form or contacting us via email.
Technical & Usage Data: IP address, browser type, operating system, referring URL, pages visited, and access times (collected automatically via cookies or basic web analytics).
Communication History: Messages or correspondence sent to us regarding availability, booking queries, or property details.
Note on Bookings: Our Website is for advertising and enquiry purposes. Payments and finalized bookings are processed via Airbnb. We do not collect or store credit card details or bank account information on this Website.
2. How We Use Your Information
We use the personal data collected through this Website for the following purposes:
To respond to your enquiries, booking requests, and general questions about the chalet.
To provide you with information regarding local amenities, property rules, and directions prior to your stay.
To operate, maintain, and improve our Website’s performance and security.
To comply with legal or regulatory obligations.
3. Legal Basis for Processing (UK GDPR)
Under UK data protection laws, we process your personal information under the following legal bases:
Consent: When you voluntarily submit an enquiry or contact form asking for information.
Legitimate Interests: To run, promote, and protect our vacation rental advertising website efficiently and securely.
Legal Obligation: If necessary to comply with UK law or financial regulations.
4. How We Share Your Information
We respect your privacy and will never sell, rent, or trade your personal information to third parties. We may share data only under the following circumstances:
Third-Party Platforms: When you click through to complete a booking, your data will be handled directly by Airbnb according to Airbnb’s Privacy Policy.
Service Providers: Website hosting providers or IT support services that assist in maintaining our site (under strict confidentiality agreements).
Legal Requirements: If required by law enforcement, court order, or regulatory authorities.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
Enquiry Records: Kept for up to 12 months from your last contact to assist with ongoing or future booking queries, after which they are securely deleted.
Technical Logs: Retained in line with standard hosting analytics (typically 30–90 days).
6. Cookies
Our Website may use essential cookies to ensure basic functionality and performance.
Essential Cookies: Necessary for the site to function properly.
Analytics Cookies: Used to understand visitor interactions and improve website design.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
7. Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal data:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request that we delete your personal data ("right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your data.
Right to Object: Object to our processing based on legitimate interests.
To exercise any of these rights, please contact us using the details below. If you feel your data has been misused, you also have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO): www.ico.org.uk | Helpline: 0303 123 1113
8. Third-Party Links
Our Website contains links to external sites (such as Airbnb, local weather services, or tourist attractions). We are not responsible for the privacy practices or content of external websites. We encourage you to read the privacy notices of any website you visit.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
Name / Host: Huseyin Suleyman
Email: hshotelservices@gmail.com
Location: Brighton